System Status

Platform status

Last updated 20 August 2026

All systems operational

Every service below is running normally.

99.99%

Uptime, 90 days

Dashboard

Broker and organisation dashboard

Operational
45 days ago99.99% uptimeToday

Public Website

Marketing site and buyer microsites

Operational
45 days ago100.00% uptimeToday

API

Core application API

Operational
45 days ago99.99% uptimeToday

WhatsApp Bot

Alerts and messaging

Operational
45 days ago100.00% uptimeToday

AI Generation

Content and insight generation

Operational
45 days ago100.00% uptimeToday

Salesforce Integration

CRM sync and lead updates

Operational
45 days ago100.00% uptimeToday

Campaign Engine

Blasts and campaign delivery

Operational
45 days ago100.00% uptimeToday

Authentication

Sign-in and session management

Operational
45 days ago100.00% uptimeToday
OperationalDegraded performanceUnder maintenanceService disruption
History

Past incidents

Every incident we have recorded, newest first — what happened, who was affected, and what we changed.

Database connection pool exhausted

27 July 2026
Affected: Dashboard, APIDuration: 17 minutes

Users experienced intermittent failures while loading the dashboard. The database connection pool reached its configured limit, causing new application requests to wait until connections became available. No data was lost.

  • 11:37 ISTIssue detected. Users experienced intermittent failures while loading the dashboard.
  • 11:39 ISTEngineering team acknowledged the incident and began investigation.
  • 11:43 ISTRoot cause identified as exhausted PostgreSQL connection pool.
  • 11:49 ISTDatabase pool configuration adjusted and stale connections terminated.
  • 11:54 ISTService restored successfully.

What we changed

  • Increased connection pool capacity
  • Added automatic stale connection cleanup
  • Added alerts for pool utilisation
  • Added dashboard monitoring for connection health

Resolved

Daily reports increased server load

14 January 2026
Affected: Dashboard, APIDuration: 7 minutes

The Daily Report scheduler processed significantly more records than anticipated, causing temporary CPU and memory spikes that affected dashboard responsiveness. Lead intake and alerts were unaffected.

  • 10:00 ISTMonitoring detected elevated CPU usage.
  • 10:02 ISTDashboard response times increased.
  • 10:04 ISTEngineering identified the scheduled Daily Report generation job as the source of excessive server load.
  • 10:05 ISTBackground report processing paused.
  • 10:07 ISTPlatform returned to normal.

What we changed

  • Optimised report generation
  • Introduced batching
  • Added rate limiting
  • Scheduled reports during off-peak hours

Resolved

How we handle incidents

What happens when something breaks

We post it here

This page is updated as an incident develops, so you can see what is affected without having to ask.

Affected customers are told directly

If an incident affects your account, your point of contact reaches out rather than waiting for you to notice.

Alerts are not lost

Leads continue to reach your CRM as they do today. Once service is restored, your team picks up where it left off.

Planned maintenance is scheduled quietly

Maintenance is planned outside prime calling hours wherever possible, and posted here in advance.

Seeing a problem that is not listed here? Write to shivam@propfocus.in with your account name and what you are seeing, and we will look into it.